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Practice and process design

21 Mar 2024
Charter 1
Patient-Friendly Clinics

Practice and process design: dogs - Rachel Malkani

  • Understand the needs of dogs from the practice environment
  • Identify realistic adaptations within the practice environment which impact on the wellbeing of dogs
  • Understand the key client communication principles for embedding dog friendly principles

Practice and process design: cats - Sarah Collins

  • Understand the needs of cats from the practice environment
  • Identify realistic adaptations within the practice environment which impact on the wellbeing of cats
  • Understand the key client communication principles for embedding cat friendly principles

Q&A

Speakers
Rachel Malkani, Scientific Officer - PDSA
Sarah Collins - International Cat Care


 

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